BigCommerce: Availability Issue
Timeline of updates
- resolved
BigCommerce engineers identified an issue affecting authentication to the GraphQL Storefront API at 12/9/22 01:40 UTC and implemented a fix at 01:51 UTC. Users of the GraphQL Storefront API may have experienced authentication issues or HTTP 500 errors during this period.
From BigCommerce’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.bigcommerce.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by BigCommerce, started 2022-12-09 02:54 UTC, resolved after 0 min, 1 update(s).
- Title
- Availability Issue
- Vendor
- BigCommerce
- Date
- URL
- https://rewindex.com/company/bigcommerce/incidents/7xt8qbknyl2j
BigCommerce profileRecent BigCommerce incidentsAll outages on December 9, 2022BigCommerce in December 2022MarkdownJSON