BigCommerce: Checkout issue using GraphQL Storefront API, including Catalyst
Timeline of updates
- resolved
BigCommerce engineers observed an availability issue with a subset of store checkouts at approximately 11:35 AM UTC, which caused some checkout requests to fail. The issue was resolved at 3:55 PM UTC and all services are fully operational.
From BigCommerce’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.bigcommerce.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by BigCommerce, started 2025-03-04 15:52 UTC, resolved after 19 min, 1 update(s).
- Title
- Checkout issue using GraphQL Storefront API, including Catalyst
- Vendor
- BigCommerce
- Date
- URL
- https://rewindex.com/company/bigcommerce/incidents/4j8rplt4b2zm
BigCommerce profileRecent BigCommerce incidentsAll outages on March 4, 2025BigCommerce in March 2025MarkdownJSON