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CompaniesBigCommerceMonthly reportsNovember 2015

BigCommerce in November 2015: incidents, uptime and changes

9incidents posted
1labelled major or critical
99.88%free of major/critical
97.31%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 50 min, incident time 19 h 21 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 6 · No impact listed 2

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
Outage in one data centerMajor50 minresolved11-25

Other incidents 8

IncidentImpactStartedDurationStatusDay
Small subset of stores down due to code release issueMinor15 minresolved11-04
Slow Search and Store Front PerformanceMinor4.3 hresolved11-09
Availability Issues with a Number of StoresNo impact listed38 minresolved11-11
Slow Search and Store Front PerformanceMinor12 hresolved11-19
Spikes of degraded performance and errors for stores in a single datacenterMinor1.3 hresolved11-19
[Scheduled] Planned Network MaintenanceNo impact listed47 minresolved11-20
Store AvailabilityMinor1.8 hresolved11-23
Partial outage in one data centerMinor0 minresolved11-25

Cite this

BigCommerce posted 9 status incidents in November 2015 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in November 2015
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2015/11

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