Bandwidth: Toll Free SMS Delays - Verizon
Affected components: Toll-Free SMS - OutboundUnited States Messaging Services - Toll-Free SMS - Outbound
Timeline of updates
- investigating
Bandwidth teams are currently investigating toll-free SMS messaging delays to Verizon destination.
- identified
Teams have identified the source of this incident as an off-network condition. We are engaged with the impacted industry provider and are working to restore expected messaging delivery.
- monitoring
Teams are observing expected messaging traffic behavior and will monitor for stability.
- resolved
This incident has been resolved.
- postmortem
Bandwidth has concluded its investigation of this issue and determined that between 13:00 UTC on October 8, 2026 and 01:58 UTC on October 9, 2026, toll-free SMS delivery receipts for messages to Verizon were delayed. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).