# Bandwidth: Toll Free SMS Delays - Verizon

- Impact (vendor’s label): minor
- Status: postmortem
- Started: 2026-10-08 21:04 UTC · Resolved: 2026-10-09 04:47 UTC · Duration: 7.7 h
- Updates: 5 · Affected components: Toll-Free SMS - Outbound, United States Messaging Services - Toll-Free SMS - Outbound
- [Vendor status page: https://stspg.io/6y4khkbjblsp](https://stspg.io/6y4khkbjblsp)
- [Company: Bandwidth](https://rewindex.com/company/bandwidth.md)

## Timeline of updates

- **investigating** 2026-10-08 21:04 UTC: Bandwidth teams are currently investigating toll-free SMS messaging delays to Verizon destination.
- **identified** 2026-10-08 23:08 UTC: Teams have identified the source of this incident as an off-network condition. We are engaged with the impacted industry provider and are working to restore expected messaging delivery.
- **monitoring** 2026-10-09 02:41 UTC: Teams are observing expected messaging traffic behavior and will monitor for stability.
- **resolved** 2026-10-09 04:47 UTC: This incident has been resolved.
- **postmortem** 2026-10-09 11:43 UTC: Bandwidth has concluded its investigation of this issue and determined that between 13:00 UTC on October 8, 2026 and 01:58 UTC on October 9, 2026, toll-free SMS delivery receipts for messages to Verizon were delayed.  Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue.  If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.


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Canonical: https://rewindex.com/company/bandwidth/incidents/jkw8tl6ffpq9 · Markdown: https://rewindex.com/company/bandwidth/incidents/jkw8tl6ffpq9.md · JSON: https://rewindex.com/api/v1/companies/bandwidth/incidents/jkw8tl6ffpq9 · Generated 2026-10-19T23:16:12.591Z