Bandwidth: Inbound Calling Incident
Affected components: REST APIs - SIP Voice - United StatesUnited States Inbound Calling Services - REST APIs - SIP Voice - United StatesInbound Calling (SIP) - United StatesUnited States Inbound Calling Services - Inbound Calling (SIP) - United StatesBXML - United StatesUnited States Inbound Calling Services - BXML - United StatesREST APIs - HTTP Voice - United StatesUnited States Inbound Calling Services - REST APIs - HTTP Voice - United States
Timeline of updates
- investigating
Bandwidth teams are investigating an Inbound Calling incident where a subset of inbound calls from the Lumen network are failing to connect to the Bandwidth network. Teams and this partner are working to restore expected calling services.
- identified
The source of this incident has been identified as an off-network condition. Bandwidth continues to work with Lumen as they work to restore their expected call handling behaviors.
- monitoring
Bandwidth teams are observing expected calling behaviors and will monitor for prolonged stability.
- resolved
This incident has been resolved.
- postmortem
Between 16:54 UTC on October 5, 2026 and 18:26 UTC on October 6, 2026, a subset of inbound calls from the Lumen network were failing to connect to the Bandwidth network. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).