# Bandwidth: Inbound Calling Incident

- Impact (vendor’s label): minor
- Status: postmortem
- Started: 2026-10-06 11:59 UTC · Resolved: 2026-10-06 21:33 UTC · Duration: 9.6 h
- Updates: 5 · Affected components: REST APIs - SIP Voice - United States, United States Inbound Calling Services - REST APIs - SIP Voice - United States, Inbound Calling (SIP) - United States, United States Inbound Calling Services - Inbound Calling (SIP) - United States, BXML - United States, United States Inbound Calling Services - BXML - United States, REST APIs - HTTP Voice - United States, United States Inbound Calling Services - REST APIs - HTTP Voice - United States
- [Vendor status page: https://stspg.io/0zy6bz2f2ckw](https://stspg.io/0zy6bz2f2ckw)
- [Company: Bandwidth](https://rewindex.com/company/bandwidth.md)

## Timeline of updates

- **investigating** 2026-10-06 11:59 UTC: Bandwidth teams are investigating an Inbound Calling incident where a subset of inbound calls from the Lumen network are failing to connect to the Bandwidth network. Teams and this partner are working to restore expected calling services.
- **identified** 2026-10-06 13:02 UTC: The source of this incident has been identified as an off-network condition. Bandwidth continues to work with Lumen as they work to restore their expected call handling behaviors.
- **monitoring** 2026-10-06 20:19 UTC: Bandwidth teams are observing expected calling behaviors and will monitor for prolonged stability.
- **resolved** 2026-10-06 21:33 UTC: This incident has been resolved.
- **postmortem** 2026-10-07 11:19 UTC: Between 16:54 UTC on October 5, 2026 and 18:26 UTC on October 6, 2026, a subset of inbound calls from the Lumen network were failing to connect to the Bandwidth network. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.


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Canonical: https://rewindex.com/company/bandwidth/incidents/bb11r1lbbxzg · Markdown: https://rewindex.com/company/bandwidth/incidents/bb11r1lbbxzg.md · JSON: https://rewindex.com/api/v1/companies/bandwidth/incidents/bb11r1lbbxzg · Generated 2026-10-19T23:15:08.755Z