Companies/Bandwidth/Incidents

Bandwidth: Bandwidth Local Market Impairment - 974 - Rochester, NY

Affected components: 974 - Rochester, NYUS Markets - 974 - Rochester, NY

Timeline of updates

1. investigating2026-09-30 01:14 UTC

   We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.

2. investigating2026-09-30 07:43 UTC

   We are continuing to investigate this issue.

3. identified2026-09-30 08:24 UTC

   Our carrier has identified the cause of this incident and is working to complete repairs.

4. monitoring2026-09-30 11:00 UTC

   We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.

5. monitoring2026-09-30 12:27 UTC

   We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.

6. resolved2026-09-30 13:52 UTC

   Final: Our carrier has completed all necessary repairs (equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved. Start Time: 09/29/2026 21:05 ET Stop Time: 09/30/2026 09:43 ET

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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