Bandwidth: Telephone Number Lookup Incident
Affected components: Number Management Services - Phone Number Lookup APIPhone Number Lookup API
Timeline of updates
- investigating
Bandwidth teams are investigating an incident impacting Telephone Number Lookup tool where results are delayed or failing to complete as expected.
- investigating
This incident is resolved. Teams are observing customer TN lookup requests process in real-time without delays or time-outs.
- resolved
This incident has been resolved.
- postmortem
Between 17:35 UTC and 21:54 UTC on October 7, 2026, TN Lookup experienced request slowness and timeouts affecting all customers. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured 17:33 UTC
In the 2026-10-19 checkpoint, timestamped by FreeTSA and DigiCert on Oct 20, 00:41 UTC. Record hash
fdc7e542cfeeb2ba…
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).