# Bandwidth: Telephone Number Lookup Incident

- Impact (vendor’s label): minor
- Status: postmortem
- Started: 2026-10-07 20:07 UTC · Resolved: 2026-10-07 21:30 UTC · Duration: 1.4 h
- Updates: 4 · Affected components: Number Management Services - Phone Number Lookup API, Phone Number Lookup API
- [Vendor status page: https://stspg.io/x673f3gswl4p](https://stspg.io/x673f3gswl4p)
- [Company: Bandwidth](https://rewindex.com/company/bandwidth.md)

## Timeline of updates

- **investigating** 2026-10-07 20:07 UTC: Bandwidth teams are investigating an incident impacting Telephone Number Lookup tool where results are delayed or failing to complete as expected.
- **investigating** 2026-10-07 21:28 UTC: This incident is resolved. Teams are observing customer TN lookup requests process in real-time without delays or time-outs.
- **resolved** 2026-10-07 21:30 UTC: This incident has been resolved.
- **postmortem** 2026-10-09 10:10 UTC: Between 17:35 UTC and 21:54 UTC on October 7, 2026, TN Lookup experienced request slowness and timeouts affecting all customers. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.  We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.


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Canonical: https://rewindex.com/company/bandwidth/incidents/1n872vc0sd53 · Markdown: https://rewindex.com/company/bandwidth/incidents/1n872vc0sd53.md · JSON: https://rewindex.com/api/v1/companies/bandwidth/incidents/1n872vc0sd53 · Generated 2026-10-20T02:20:40.730Z