Auth0: Third-Party Outage Impacting US-1 Public Cloud

CriticalStatus: resolvedStarted 2026-10-23 17:39 UTCResolved 2026-10-23 17:45 UTC (6 min)3 updatesstatus.auth0.com

Affected components: US-1 AuthenticationUS-1 Machine to Machine

Timeline of updates

investigating2026-10-23 17:39 UTC
On October 23, 2026, between approximately 15:20 and 15:50 UTC, an infrastructure-level outage occurred with our third-party Edge provider, impacting authentication services on the US-1 Public Cloud environment for requests routing through a specific region. Our provider has reported that this issue has been mitigated after deploying a fix for the issue. We've been monitoring the environment to ensure stability and are actively engaging with our service provider about the root cause of the event.
resolved2026-10-23 17:45 UTC
After monitoring the affected environments to ensure stability, we confirm that previously affected services have been restored following the fixes deployed by our third-party service provider. A root cause analysis (RCA) will be posted here within 10 business days. We sincerely apologize for the impact this had on you and your users.
postmortem2026-11-02 18:39 UTC
A root-cause analysis for this issue has been performed and is now available at: https://cdn.auth0.com/website/2026-09-01-ElevatedErrorsOnMultiplePublicandPrivateCloudEnvironments.pdf (opens in new tab)

Impact, status and times are the vendor’s own, as last archived. View on status.auth0.com (opens in new tab).

Status incident (vendor impact label: critical) posted by Auth0, started 2026-10-23 17:39 UTC, resolved after 6 min, 3 update(s).