# Auth0: Third-Party Outage Impacting US-1 Public Cloud

> Auth0 status incident “Third-Party Outage Impacting US-1 Public Cloud” on 2026-10-23: impact critical (vendor’s label), 6 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/auth0/incidents/8cfjt0lvxkv8
Last updated: 2026-11-02T18:39:09Z

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-10-23 17:39 UTC · Resolved: 2026-10-23 17:45 UTC · Duration: 6 min
- Updates: 3 · Affected components: US-1 Authentication, US-1 Machine to Machine
- [Vendor status page: https://status.auth0.com/incidents/8cfjt0lvxkv8](https://status.auth0.com/incidents/8cfjt0lvxkv8)
- [Company: Auth0](https://rewindex.com/company/auth0.md)

## Timeline of updates

- **investigating** 2026-10-23 17:39 UTC: On October 23, 2026, between approximately 15:20 and 15:50 UTC, an infrastructure-level outage occurred with our third-party Edge provider, impacting authentication services on the US-1 Public Cloud environment for requests routing through a specific region. Our provider has reported that this issue has been mitigated after deploying a fix for the issue. We've been monitoring the environment to ensure stability and are actively engaging with our service provider about the root cause of the event.
- **resolved** 2026-10-23 17:45 UTC: After monitoring the affected environments to ensure stability, we confirm that previously affected services have been restored following the fixes deployed by our third-party service provider. A root cause analysis (RCA) will be posted here within 10 business days. We sincerely apologize for the impact this had on you and your users.
- **postmortem** 2026-11-02 18:39 UTC: A root-cause analysis for this issue has been performed and is now available at: https://cdn.auth0.com/website/2026-09-01\_-\_Elevated\_Errors\_On\_Multiple\_Public\_and\_Private\_Cloud\_Environments.pdf (https://cdn.auth0.com/website/2026-09-01\_-\_Elevated\_Errors\_On\_Multiple\_Public\_and\_Private\_Cloud\_Environments.pdf)

## Rewindex changes for this incident

- 2026-10-23 17:39 UTC: [Critical incident: Third-Party Outage Impacting US-1 Public Cloud](https://rewindex.com/change/i81a6677db0f9a1.md)

## Cite this

Status incident (vendor impact label: critical) posted by Auth0, started 2026-10-23 17:39 UTC, resolved after 6 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/auth0/incidents/8cfjt0lvxkv8
- Citation: Auth0, “Third-Party Outage Impacting US-1 Public Cloud” (2026-10-23 17:39 UTC). Archived by Rewindex: https://rewindex.com/company/auth0/incidents/8cfjt0lvxkv8 (CC BY 4.0).
- Markdown link: `[Auth0: Third-Party Outage Impacting US-1 Public Cloud (2026-10-23)](https://rewindex.com/company/auth0/incidents/8cfjt0lvxkv8)`


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Canonical: https://rewindex.com/company/auth0/incidents/8cfjt0lvxkv8 · Markdown: https://rewindex.com/company/auth0/incidents/8cfjt0lvxkv8.md · JSON: https://rewindex.com/api/v1/companies/auth0/incidents/8cfjt0lvxkv8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:25:09.765Z