Struck in red is what Auth0 removed; blue is what they added. Muted text is unchanged context.
BeforeAfter
AddedTitle#1
Before: not present
After: Third-Party Outage Impacting US-1 Public Cloud
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-10-23 17:39 UTC
AddedResolved time#5
Before: not present
After: 2026-10-23 17:45 UTC
AddedAffected components#6
Before: not present
After: US-1 Authentication, US-1 Machine to Machine
AddedUpdateinvestigating#7
Before: not present
After: On October 23, 2026, between approximately 15:20 and 15:50 UTC, an infrastructure-level outage occurred with our third-party Edge provider, impacting authentication services on the US-1 Public Cloud environment for requests routing through a specific region. Our provider has reported that this issue has been mitigated after deploying a fix for the issue. We've been monitoring the environment to ensure stability and are actively engaging with our service provider about the root cause of the event.
AddedUpdateresolved#8
Before: not present
After: After monitoring the affected environments to ensure stability, we confirm that previously affected services have been restored following the fixes deployed by our third-party service provider. A root cause analysis (RCA) will be posted here within 10 business days. We sincerely apologize for the impact this had on you and your users.
AddedUpdatepostmortem#9
Before: not present
After: A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/2026-09-01\_-\_Elevated\_Errors\_On\_Multiple\_Public\_and\_Private\_Cloud\_Environments.pdf](https://cdn.auth0.com/website/2026-09-01_-_Elevated_Errors_On_Multiple_Public_and_Private_Cloud_Environments.pdf)
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.