# Auth0: Critical incident: Third-Party Outage Impacting US-1 Public Cloud

> Critical incident: Third-Party Outage Impacting US-1 Public Cloud. Detected 2026-11-04 by Rewindex: what changed on Auth0’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i81a6677db0f9a1
Last updated: 2026-11-04T09:08:37Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-23 17:39 UTC · Detected: 2026-11-04 09:08 UTC
- [Source: https://status.auth0.com/incidents/8cfjt0lvxkv8](https://status.auth0.com/incidents/8cfjt0lvxkv8)
- [Company: Auth0](https://rewindex.com/company/auth0.md)
- Versions: before (none: first archived) → after incident\_version:303/8cfjt0lvxkv8@995eb8fa4488
- Change 1 of 1 for this incident

Incident page (full timeline): [Third-Party Outage Impacting US-1 Public Cloud](https://rewindex.com/company/auth0/incidents/8cfjt0lvxkv8.md)
## What changed

**1. Added: Title**

```diff
+ Third-Party Outage Impacting US-1 Public Cloud
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-23 17:39 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-23 17:45 UTC
```

**6. Added: Affected components**

```diff
+ US-1 Authentication, US-1 Machine to Machine
```

**7. Added: Update** (investigating) · 2026-10-23 17:39 UTC

```diff
+ On October 23, 2026, between approximately 15:20 and 15:50 UTC, an infrastructure-level outage occurred with our third-party Edge provider, impacting authentication services on the US-1 Public Cloud environment for requests routing through a specific region. Our provider has reported that this issue has been mitigated after deploying a fix for the issue. We've been monitoring the environment to ensure stability and are actively engaging with our service provider about the root cause of the event.
```

**8. Added: Update** (resolved) · 2026-10-23 17:45 UTC

```diff
+ After monitoring the affected environments to ensure stability, we confirm that previously affected services have been restored following the fixes deployed by our third-party service provider. A root cause analysis (RCA) will be posted here within 10 business days. We sincerely apologize for the impact this had on you and your users.
```

**9. Added: Update** (postmortem) · 2026-11-02 18:39 UTC

```diff
+ A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/2026-09-01\_-\_Elevated\_Errors\_On\_Multiple\_Public\_and\_Private\_Cloud\_Environments.pdf](https://cdn.auth0.com/website/2026-09-01_-_Elevated_Errors_On_Multiple_Public_and_Private_Cloud_Environments.pdf)
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-23 17:39 UTC | Critical incident: Third-Party Outage Impacting US-1 Public Cloud (this change) | outage |

All Auth0 changes: [timeline](https://rewindex.com/company/auth0/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Critical incident: Third-Party Outage Impacting US-1 Public Cloud on Auth0’s status page, changed 2026-10-23 17:39 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/i81a6677db0f9a1
- Citation: Auth0, “Critical incident: Third-Party Outage Impacting US-1 Public Cloud” (2026-10-23 17:39 UTC). Archived by Rewindex: https://rewindex.com/change/i81a6677db0f9a1 (CC BY 4.0).
- Markdown link: `[Auth0: Critical incident: Third-Party Outage Impacting US-1 Public Cloud (2026-10-23)](https://rewindex.com/change/i81a6677db0f9a1)`


---
Canonical: https://rewindex.com/change/i81a6677db0f9a1 · Markdown: https://rewindex.com/change/i81a6677db0f9a1.md · JSON: https://rewindex.com/api/v1/changes/i81a6677db0f9a1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:04:03.880Z