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AssemblyAI: Elevated processing times for Universal-3 Pro and Universal-3.5 Pro async transcription

MinorStatus: resolvedStarted Resolved (38 min)4 updatesstspg.io (opens in new tab)

Affected components: APIs - Asynchronous APIAsynchronous API

Timeline of updates

  1. investigating

    We're currently seeing longer than usual processing times for asynchronous transcription requests using Universal-3 Pro and Universal-3.5 Pro. Requests are being accepted and are completing, but time to completion is elevated while our queues work through a backlog.

  2. identified

    We have identified the cause of the elevated processing times affecting pre-recorded transcription requests using Universal-3 Pro and Universal-3.5 Pro. Our engineering team has addressed a capacity constraint and is working to restore full capacity. Processing times will remain elevated while the backlog clears, and some customers may see requests queued or throttled. We will continue to provide updates as more information becomes available.

  3. monitoring

    Processing times for pre-recorded transcription requests using Universal-3 Pro and Universal-3.5 Pro are returning to normal ranges and the backlog has largely cleared. We are continuing to monitor to ensure stability.

  4. resolved

    This incident has been resolved. Processing times for pre-recorded transcription requests using Universal-3 Pro and Universal-3.5 Pro have returned to normal ranges and the backlog has cleared.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by AssemblyAI, started 2026-08-18 19:34 UTC, resolved after 38 min, 4 update(s).

Title
Elevated processing times for Universal-3 Pro and Universal-3.5 Pro async transcription
Vendor
AssemblyAI
Date
URL
https://rewindex.com/company/assemblyai/incidents/76zybvk17858

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