CompaniesActiveCampaignIncidents
ActiveCampaign: Sending Issues With Non-Alphanumeric Characters
Timeline of updates
- resolved
We have released a fix and all sends are working again regardless of non-alphanumeric characters in the From Name field. If you would like to resend a campaign that was impacted, we recommend selecting the "Send to contacts who have not read/opened this campaign" option. To do this: 1. Click on the campaign name. 2. Once you are on the report summary for the campaign, click Resend Options in the upper-right corner. 3. Select Send to contacts who have not read/opened this campaign.
From ActiveCampaign’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.activecampaign.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by ActiveCampaign, started 2019-09-20 12:48 UTC, resolved after 1.6 h, 1 update(s).
- Title
- Sending Issues With Non-Alphanumeric Characters
- Vendor
- ActiveCampaign
- Date
- URL
- https://rewindex.com/company/activecampaign/incidents/0kzqlzvwv5tx
ActiveCampaign profileRecent ActiveCampaign incidentsAll outages on September 20, 2019ActiveCampaign in September 2019MarkdownJSON