# ActiveCampaign: Sending Issues With Non-Alphanumeric Characters

> ActiveCampaign status incident “Sending Issues With Non-Alphanumeric Characters” on 2019-09-20: impact none (vendor’s label), 1.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/activecampaign/incidents/0kzqlzvwv5tx
Last updated: 2019-09-20T14:21:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2019-09-20 12:48 UTC · Resolved: 2019-09-20 14:21 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.activecampaign.com/incidents/0kzqlzvwv5tx](https://status.activecampaign.com/incidents/0kzqlzvwv5tx)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Timeline of updates

- **resolved** 2019-09-20 14:21 UTC: We have released a fix and all sends are working again regardless of non-alphanumeric characters in the From Name field. If you would like to resend a campaign that was impacted, we recommend selecting the "Send to contacts who have not read/opened this campaign" option. To do this: 1. Click on the campaign name. 2. Once you are on the report summary for the campaign, click \*Resend Options\* in the upper-right corner. 3. Select \*Send to contacts who have not read/opened this campaign\*.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by ActiveCampaign, started 2019-09-20 12:48 UTC, resolved after 1.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/activecampaign/incidents/0kzqlzvwv5tx
- Citation: ActiveCampaign, “Sending Issues With Non-Alphanumeric Characters” (2019-09-20 12:48 UTC). Archived by Rewindex: https://rewindex.com/company/activecampaign/incidents/0kzqlzvwv5tx (CC BY 4.0).
- Markdown link: `[ActiveCampaign: Sending Issues With Non-Alphanumeric Characters (2019-09-20)](https://rewindex.com/company/activecampaign/incidents/0kzqlzvwv5tx)`


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Canonical: https://rewindex.com/company/activecampaign/incidents/0kzqlzvwv5tx · Markdown: https://rewindex.com/company/activecampaign/incidents/0kzqlzvwv5tx.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/0kzqlzvwv5tx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T19:33:36.112Z