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Ably: Ably website, customer dashboard & Control API issues

Impact: criticalStatus: resolvedStarted Resolved (19 min)3 updatesSource: stspg.io (opens in new tab)
Summary

Ably reported a critical incident affecting connectivity to ably.com, customer dashboards, the Control API (control.ably.net), the Ably blog and CMS; realtime services were unaffected. It started at 2025-12-05 08:59 UTC and was resolved at 2025-12-05 09:18 UTC, lasting 19 min.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Ably Website

Timeline of updates

  1. investigating

    Customers may be experiencing connectivity issues affecting our website (ably.com), customer dashboards, the Control API (control.ably.net), the Ably blog and CMS. Our realtime services are not affected by this issue at this time.

  2. monitoring

    The service is recovering, we are continuing to monitor.

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Ably profile · Recent Ably incidents · Markdown · JSON