# Ably: Ably website, customer dashboard & Control API issues

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-12-05 08:59 UTC · Resolved: 2025-12-05 09:18 UTC · Duration: 19 min
- Updates: 3 · Affected components: Ably Website
- [Vendor status page: https://stspg.io/180y0mnsxmg5](https://stspg.io/180y0mnsxmg5)
- [Company: Ably](https://rewindex.com/company/ably.md)

## Summary

Ably reported a critical incident affecting connectivity to ably.com, customer dashboards, the Control API (control.ably.net), the Ably blog and CMS; realtime services were unaffected. It started at 2025-12-05 08:59 UTC and was resolved at 2025-12-05 09:18 UTC, lasting 19 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-12-05 08:59 UTC: Customers may be experiencing connectivity issues affecting our website (ably.com), customer dashboards, the Control API (control.ably.net), the Ably blog and CMS. Our realtime services are not affected by this issue at this time.
- **monitoring** 2025-12-05 09:14 UTC: The service is recovering, we are continuing to monitor.
- **resolved** 2025-12-05 09:18 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-12-05 08:59 UTC: [Critical incident: Ably website, customer dashboard & Control API issues](https://rewindex.com/change/ifa1536f2b4f42a.md)


---
Canonical: https://rewindex.com/company/ably/incidents/ngyzq9d54bp7 · Markdown: https://rewindex.com/company/ably/incidents/ngyzq9d54bp7.md · JSON: https://rewindex.com/api/v1/companies/ably/incidents/ngyzq9d54bp7 · Generated 2026-10-18T10:35:52.307Z