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1Password: SSO sign-in failing on some attempts for some users
1Password reported major SSO degradation affecting Canada, Enterprise, Europe and USA/Global, with some users needing to retry IdP authentication because of an upstream provider. It started on 2026-04-13 17:24 UTC and was resolved on 2026-04-22 15:17 UTC, lasting 8 days 21 h.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Canada - SSO (Single Sign On)SSO (Single Sign On)Europe - SSO (Single Sign On)SSO (Single Sign On)SSO (Single Sign On)USA/Global - SSO (Single Sign On)Enterprise - SSO (Single Sign On)SSO (Single Sign On)
Timeline of updates
- monitoring
SSO is experiencing degraded functionality because of an upstream provider. We are monitoring, and users may need to retry when authenticating with their IdP.
- monitoring
We are continuing to monitor for any further issues.
- monitoring
We are continuing to monitor for any further issues.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: SSO sign-in failing on some attempts for some users 2026-04-13 17:24 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). 1Password profile · Recent 1Password incidents · Markdown · JSON