Changes / 1Password / SSO sign-in failing on some attempts for some users
1Password: Major incident: SSO sign-in failing on some attempts for some users
Summary
1Password reported major SSO degradation affecting Canada, Enterprise, Europe and USA/Global, with some users needing to retry IdP authentication because of an upstream provider. It started on 2026-04-13 17:24 UTC and was resolved on 2026-04-22 15:17 UTC, lasting 8 days 21 h.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 56%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: SSO sign-in failing on some attempts for some users
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-04-13 17:24 UTC
Before: not present
After: 2026-04-22 15:17 UTC
Before: not present
After: Canada - SSO (Single Sign On), Enterprise - SSO (Single Sign On), Europe - SSO (Single Sign On), SSO (Single Sign On), USA/Global - SSO (Single Sign On)
Before: not present
After: SSO is experiencing degraded functionality because of an upstream provider. We are monitoring, and users may need to retry when authenticating with their IdP.
Before: not present
After: We are continuing to monitor for any further issues.
Before: not present
After: We are continuing to monitor for any further issues.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: SSO sign-in failing on some attempts for some users (this change) 1Password reported major SSO degradation affecting Canada, Enterprise, Europe and USA/Global, with some users needing to retry IdP authentication because of an upstream provider. It started on 2026-04-13 17:24 UTC and was resolved on 2026-04-22 15:17 UTC, lasting 8 days 21 h. | Major incident |
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