# 1Password: SSO sign-in failing on some attempts for some users

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-13 17:24 UTC · Resolved: 2026-04-22 15:17 UTC · Duration: 9 d
- Updates: 4 · Affected components: Canada - SSO (Single Sign On), SSO (Single Sign On), Europe - SSO (Single Sign On), SSO (Single Sign On), SSO (Single Sign On), USA/Global - SSO (Single Sign On), Enterprise - SSO (Single Sign On), SSO (Single Sign On)
- [Vendor status page: https://stspg.io/4d2lgv6ywgyq](https://stspg.io/4d2lgv6ywgyq)
- [Company: 1Password](https://rewindex.com/company/1password.md)

## Summary

1Password reported major SSO degradation affecting Canada, Enterprise, Europe and USA/Global, with some users needing to retry IdP authentication because of an upstream provider. It started on 2026-04-13 17:24 UTC and was resolved on 2026-04-22 15:17 UTC, lasting 8 days 21 h. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2026-04-13 17:24 UTC: SSO is experiencing degraded functionality because of an upstream provider. We are monitoring, and users may need to retry when authenticating with their IdP.
- **monitoring** 2026-04-15 15:49 UTC: We are continuing to monitor for any further issues.
- **monitoring** 2026-04-17 15:07 UTC: We are continuing to monitor for any further issues.
- **resolved** 2026-04-22 15:17 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-04-13 17:24 UTC: [Major incident: SSO sign-in failing on some attempts for some users](https://rewindex.com/change/idbf9cf06dd67fb.md)


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Canonical: https://rewindex.com/company/1password/incidents/tdd7fy641q7k · Markdown: https://rewindex.com/company/1password/incidents/tdd7fy641q7k.md · JSON: https://rewindex.com/api/v1/companies/1password/incidents/tdd7fy641q7k · Generated 2026-10-18T11:44:32.442Z