Changes Vonage Verify V2 Silent Auth Issue

Vonage: Incident silently edited: Verify V2 Silent Auth Issue

Silent editNot classified yetChanged 2026-10-19 10:43 UTCstspg.io

Summary

Vonage revised its resolved Verify V2 incident notice to describe a service interruption reported by its third party and promise impacted customers a formal RFO. Customers may have seen increased 500 errors during silent authentication requests from 2026-10-19 09:00 UTC until full resolution at 2026-10-19 09:20 UTC; no impact level was stated.

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Incident page: the full timeline of updates

What changed

~~Struck in red~~ is what Vonage removed; blue is what they added. Muted text is unchanged context.

ChangedUpdateresolved2026-10-19 09:57 UTC#1

~~We are aware of issues that may have impacted your Verify V2 services.~~ During the incident, customers may have observed a…

Vonage services have been fully restored following today's Verify V2 service interruption reported by our third party, which began at 2026-10-19 09:00 UTC. During the incident, customers may have observed a…

…spike in 500 errors during silent authentication requests. ~~This incident has since been resolved and services have returned to normal. Time outage/degradation began: [UTC timestamp]: 09:00 UTC Time outage/degradation ended: [UTC timestamp]: 09:20 UTC~~ Thank you for your patience and understanding as…

…spike in 500 errors during silent authentication requests. Full resolution of the incident has been confirmed effective 2026-10-19 09:20 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as…

…formal RFO. Thank you for your patience and ~~understanding.~~ If you have any questions, please contact api.support.vonage.com.…

…formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.…

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

History of this incident

TodayMonday, October 19Mon, Oct 19

1 rewrite

Edited
10:43Edited by the vendor
Verify V2 Silent Auth Issuethis change
Vonage revised its resolved Verify V2 incident notice to describe a service interruption reported by its third party and promise impacted customers a formal RFO. Customers may have seen increased 500 errors during silent authentication requests from 2026-10-19 09:00 UTC until full resolution at 2026-10-19 09:20 UTC; no impact level was stated.

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