# Vonage: Incident silently edited: Verify V2 Silent Auth Issue

**Summary:** Vonage revised its resolved Verify V2 incident notice to describe a service interruption reported by its third party and promise impacted customers a formal RFO. Customers may have seen increased 500 errors during silent authentication requests from 2026-10-19 09:00 UTC until full resolution at 2026-10-19 09:20 UTC; no impact level was stated. _(machine-written, sol)_
- Kind: Silent edit · Label: not classified yet
- Changed: 2026-10-19 10:43 UTC · Detected: 2026-10-19 10:43 UTC
- [Source: https://stspg.io/n5b9yh37p8cx](https://stspg.io/n5b9yh37p8cx)
- [Company: Vonage](https://rewindex.com/company/vonage.md)
- Versions: before incident\_version:126/yly8gnnhp28p@41bfe1e1e4c0 → after incident\_version:126/yly8gnnhp28p@a1b9cbbdb2c9
- Change 1 of 1 for this incident

Incident page (full timeline): [Verify V2 Silent Auth Issue](https://rewindex.com/company/vonage/incidents/yly8gnnhp28p.md)
## What changed

**1. Changed: Update** (resolved) · 2026-10-19 09:57 UTC

```diff
- We are aware of issues that may have impacted your Verify V2 services.
+ Vonage services have been fully restored following today's Verify V2 service interruption reported by our third party, which began at 2026-10-19 09:00 UTC.
  During the incident, customers may have observed a…
  …spike in 500 errors during silent authentication requests.
- This incident has since been resolved and services have returned to normal. Time outage/degradation began: [UTC timestamp]: 09:00 UTC Time outage/degradation ended: [UTC timestamp]: 09:20 UTC
+ Full resolution of the incident has been confirmed effective 2026-10-19 09:20 UTC. Impacted customers will receive a formal RFO.
  Thank you for your patience and understanding as…
  …formal RFO. Thank you for your patience and
- understanding.
+ understanding as we worked to restore services as quickly as possible.
  If you have any questions, please contact api.support.vonage.com.…
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-19 10:43 UTC | Incident silently edited: Verify V2 Silent Auth Issue (this change) |  |

All Vonage changes: [timeline](https://rewindex.com/company/vonage/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/re0dbc03d43d2c1 · Markdown: https://rewindex.com/change/re0dbc03d43d2c1.md · JSON: https://rewindex.com/api/v1/changes/re0dbc03d43d2c1 · Generated 2026-10-19T21:43:47.992Z