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ChangesRunwayKling video generations failing or delayed

Runway: Incident updated: Kling video generations failing or delayed

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Summary

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What changed

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ChangedTitle#1
Before: Kling tasks degraded
After: Kling video generations failing or delayed
ChangedStatus#2
Before: investigating
After: identified
AddedUpdateidentified#3
Before: not present
After: Since about 15:00 UTC, most video generations with Kling models are failing or taking much longer than usual. This affects Kling 4.0, Kling 3.0 (Standard, Pro, Turbo, 4K and Motion Control) and Kling O3 (Standard, Pro and 4K). Other video models are not affected. The cause is an issue with our upstream provider. We're working with them on a fix. Some generations have started completing again, but we don't expect normal performance yet. Until then, we recommend using a different video model. Generations that are still pending may complete late or fail.

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History of this incident

TodayMonday, November 2Mon, Nov 2

1 incident change

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