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ChangesSalesforcePerformance Degradation: Core Service

Salesforce: Incident updated: Performance Degradation: Core Service

Incident updateNot classified yetChanged status.salesforce.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Salesforce removed; blue is what they added. Muted text is unchanged context.

ChangedStatus#1
Before: investigating
After: resolved
ChangedStart time#2
Before: 2026-11-10 14:45 UTC
After: 2026-11-10 14:53 UTC
AddedResolved time#3
Before: not present
After: 2026-11-10 16:40 UTC
ChangedUpdateupdate#4
Before: We're continuing to restore normal performance for the impacted instances. Page load times remain slow, though early indicators show performance stabilizing slightly. We're moving data between parts of our caching system to spread the load more evenly, and this work is still in progress. We haven't yet confirmed full recovery. We'll provide an update in 30 minutes, or…
After: Page load times on impacted instances are stable but remain slower than normal, and we haven't yet confirmed recovery. We're preparing a change to move the impacted instances to a different part of our caching system. We'll provide an update in 30 minutes, or…
AddedUpdateupdate#5
Before: not present
After: We resolved the slow page load times affecting the impacted instances. A rebalancing of our caching system slowed page load times. We stopped the rebalancing and moved traffic to a different part of our caching system. Page load times returned to normal and have remained stable. We apologize for how this incident may have affected our customers and their businesses. We'll investigate further to confirm the trigger and underlying cause, and to prevent this from happening again.

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History of this incident

TodayTuesday, November 10Tue, Nov 10

3 incident changes

Cite this

Incident updated: Performance Degradation: Core Service on Salesforce’s status page, changed 2026-11-10 17:03 UTC (change 3 of 3).

Title
Incident updated: Performance Degradation: Core Service
Vendor
Salesforce
Date
URL
https://rewindex.com/change/raeb58b4df87dec

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