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Salesforce: Performance Degradation: Core Service

MinorStatus: investigatingeditedStarted Not resolved4 updatesstatus.salesforce.com (opens in new tab)

Affected components: Core Service12 instances

Timeline of updates

  1. update

    Customers on affected Salesforce Core instances are experiencing slower-than-normal page load response times across most operations. We are investigating errors, and we are reviewing recent changes and slow-running requests on the affected instances.

    We will share our next update in 30 minutes, or sooner if we have more information.

  2. update

    Customers on impacted Salesforce Core instances are still experiencing slower-than-normal page load times. We're investigating a possible link to the large number of customer orgs that moved between instances over the weekend, and we're confirming which instances were impacted. We're also reviewing two recent changes common to some impacted instances and evaluating ways to spread the load more evenly across our systems.

    We'll share our next update in 30 minutes, or sooner if we have more information.

  3. update

    Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

  4. update

    We're continuing to restore normal performance for the impacted instances. Page load times remain slow, though early indicators show performance stabilizing slightly. We're moving data between parts of our caching system to spread the load more evenly, and this work is still in progress. We haven't yet confirmed full recovery. We'll provide an update in 30 minutes, or sooner if we have more information.

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-11-10 14:45 UTC, not resolved, 4 update(s); edited after publishing.

Title
Performance Degradation: Core Service
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20004588

Salesforce profileRecent Salesforce incidentsAll outages on November 10, 2026Salesforce in November 2026MarkdownJSON