rewindex

ChangesGorgiasInstagram messages delayed or not appearing in Gorgias

Gorgias: Incident updated: Instagram messages delayed or not appearing in Gorgias

Incident updateNormal progress (rule, 100%)Changed status.gorgias.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Gorgias removed; blue is what they added. Muted text is unchanged context.

ChangedStatus#1
Before: identified
After: resolved
AddedResolved time#2
Before: not present
After: 2026-11-02 13:24 UTC
AddedUpdateresolved#3
Before: not present
After: Meta has confirmed and we have verified that the issue preventing some Instagram comments and direct messages from appearing as tickets in Gorgias has been resolved. This was caused by an upstream delivery issue on Meta's side affecting Instagram messaging data sent to Gorgias. Meta fixed the issue on their end, and we saw webhook delivery for affected accounts start to recover in the morning of October 30. We've verified that messages are syncing normally again for affected accounts. If you continue to experience issues, please reach out to our support team.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

History of this incident

Monday, November 2

1 incident change

Cite this

Incident updated: Instagram messages delayed or not appearing in Gorgias on Gorgias’s status page, changed 2026-11-02 13:33 UTC (change 1 of 1).

Title
Incident updated: Instagram messages delayed or not appearing in Gorgias
Vendor
Gorgias
Date
URL
https://rewindex.com/change/r64237b50438cda

All Gorgias changesGorgias profileMarkdownJSON