# Gorgias: Incident updated: Instagram messages delayed or not appearing in Gorgias

> Incident updated: Instagram messages delayed or not appearing in Gorgias. Detected 2026-11-02 by Rewindex: what changed on Gorgias’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r64237b50438cda
Last updated: 2026-11-02T13:33:49Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-11-02 13:33 UTC · Detected: 2026-11-02 13:33 UTC
- [Source: https://status.gorgias.com/incidents/v8g2gg8c9qvs](https://status.gorgias.com/incidents/v8g2gg8c9qvs)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)
- Versions: before incident\_version:329/v8g2gg8c9qvs@8a23f3e23668 → after incident\_version:329/v8g2gg8c9qvs@2aba0f166e4c
- Change 1 of 1 for this incident

Incident page (full timeline): [Instagram messages delayed or not appearing in Gorgias](https://rewindex.com/company/gorgias/incidents/v8g2gg8c9qvs.md)
## What changed

**1. Changed: Status**

```diff
- identified
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-11-02 13:24 UTC
```

**3. Added: Update** (resolved) · 2026-11-02 13:24 UTC

```diff
+ Meta has confirmed and we have verified that the issue preventing some Instagram comments and direct messages from appearing as tickets in Gorgias has been resolved. This was caused by an upstream delivery issue on Meta's side affecting Instagram messaging data sent to Gorgias. Meta fixed the issue on their end, and we saw webhook delivery for affected accounts start to recover in the morning of October 30. We've verified that messages are syncing normally again for affected accounts. If you continue to experience issues, please reach out to our support team.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-02 13:33 UTC | Incident updated: Instagram messages delayed or not appearing in Gorgias (this change) | Normal progress |

All Gorgias changes: [timeline](https://rewindex.com/company/gorgias/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Instagram messages delayed or not appearing in Gorgias on Gorgias’s status page, changed 2026-11-02 13:33 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/r64237b50438cda
- Citation: Gorgias, “Incident updated: Instagram messages delayed or not appearing in Gorgias” (2026-11-02 13:33 UTC). Archived by Rewindex: https://rewindex.com/change/r64237b50438cda (CC BY 4.0).
- Markdown link: `[Gorgias: Incident updated: Instagram messages delayed or not appearing in Gorgias (2026-11-02)](https://rewindex.com/change/r64237b50438cda)`


---
Canonical: https://rewindex.com/change/r64237b50438cda · Markdown: https://rewindex.com/change/r64237b50438cda.md · JSON: https://rewindex.com/api/v1/changes/r64237b50438cda · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T04:58:57.049Z