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ChangesTwilioWhatsApp Embedded Signup Configuration Failures

Twilio: Incident updated: WhatsApp Embedded Signup Configuration Failures

Incident updateNormal progress (rule, 100%)Changed stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Twilio removed; blue is what they added. Muted text is unchanged context.

ChangedStatus#1
Before: investigating
After: identified
AddedUpdateinvestigating#2
Before: not present
After: We are investigating an issue with WhatsApp Embedded Signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account, but adding senders to an existing account may be affected. As a workaround, customers may search using the WhatsApp Business Account name or a connected phone number instead of the account ID. We will provide another update in 15 minutes or as soon as more information becomes available.
AddedUpdateidentified#3
Before: not present
After: We have identified the issue of customers being unable to select an existing WhatsApp Business Account during WhatsApp Embedded Signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account, but adding senders to an existing account may continue to be affected. As a workaround, customers may search by their WhatsApp Business Account name or a phone number associated with the account. We will provide another update in 1 hour or as soon as more information becomes available.

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History of this incident

Wednesday, October 21

3 incident changes

Tuesday, October 20

18 incident changes

Cite this

Incident updated: WhatsApp Embedded Signup Configuration Failures on Twilio’s status page, changed 2026-10-20 21:53 UTC (change 17 of 21).

Title
Incident updated: WhatsApp Embedded Signup Configuration Failures
Vendor
Twilio
Date
URL
https://rewindex.com/change/r454123a960b089

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