Changes / Klaviyo / Flow Sending Delays

Klaviyo: Incident updated: Flow Sending Delays

Summary

Summary pending. The diff below shows exactly what changed.

Incident updateLabel: not classified yetChanged Source: stspg.io

What changed

AddedUpdatemonitoring#1
Before: not present
After: Delays have now largely cleared, though some customers may still see flow messages send later than expected. We continue to monitor closely and appreciate your patience throughout this incident.

Compared with the previous archived version of this incident (10-minute polling). View the live incident.

History of this incident

When (UTC)ChangeKind
Incident updated: Flow Sending DelaysIncident update
Incident updated: Flow Sending Delays (this change)Incident update
Incident updated: Flow Sending DelaysIncident update
Incident updated: Flow Sending DelaysIncident update
Incident updated: Flow Sending DelaysIncident update
Incident updated: Flow Sending DelaysIncident update
Incident updated: Flow Sending DelaysIncident update
Major incident: Flow Sending Delays
Klaviyo reported a major degradation in flow message sending starting 2026-10-17 17:01 UTC, with some customers’ flow emails delayed; immediate sends remained unaffected. The incident was still open when archived, after 1 h 4 min at the last update. Klaviyo said it had identified the cause and was working on a fix, without specifying either.
Major incident

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