ChangesTwilioSilent Network Authentication (SNA) Failure Increase on Indosat in Indonesia
Twilio: Incident updated: Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Twilio removed; blue is what they added. Muted text is unchanged context.
Before: identified
After: resolved
Before: not present
After: 2026-11-06 08:09 UTC
Before: not present
After: Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Before: not present
After: Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Before: not present
After: Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Before: not present
After: Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Before: not present
After: Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Before: not present
After: Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Before: not present
After: Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Before: not present
After: We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Before: not present
After: We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Before: not present
After: We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Before: not present
After: We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Before: not present
After: We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Before: not present
After: We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Before: not present
After: We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Before: not present
After: The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Indosat Indonesia are operating normally
Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
Before captured
In the 2026-10-29 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
85bc628276bc1c05…After captured
In the 2026-11-06 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
3c3722ba1321c0df…
History of this incident
Friday, November 6
1 incident change
- Normal progressIncident
Incident updateSilent Network Authentication (SNA) Failure Increase on Indosat in Indonesiathis change
Thursday, October 29
1 incident change
- Normal progressIncident
Wednesday, October 28
4 incident changes
- Normal progressIncident
- Normal progressIncident
- Normal progressIncident
- Normal progressIncident
Cite this
Incident updated: Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia on Twilio’s status page, changed 2026-11-06 08:14 UTC (change 6 of 6).
- Title
- Incident updated: Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/change/r2f418c18c40729