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ChangesTwilioSilent Network Authentication (SNA) Failure Increase on Indosat in Indonesia

Twilio: Incident updated: Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia

Incident updateNormal progress (rule, 100%)Changed status.twilio.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Twilio removed; blue is what they added. Muted text is unchanged context.

AddedUpdateinvestigating#1
Before: not present
After: Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 4 hours or as soon as more information becomes available.

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History of this incident

Thursday, October 29

1 incident change

Wednesday, October 28

4 incident changes

Cite this

Incident updated: Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia on Twilio’s status page, changed 2026-10-28 15:24 UTC (change 2 of 5).

Title
Incident updated: Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia
Vendor
Twilio
Date
URL
https://rewindex.com/change/rd9a6c6797b4a02

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