rewindex

ChangesSalesforceFeature Perf Degradation: Agentforce

Salesforce: Incident updated: Feature Perf Degradation: Agentforce

Incident updateNormal progress (typesafe/jev-1.13-20260917, 92%)Changed status.salesforce.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Salesforce removed; blue is what they added. Muted text is unchanged context.

ChangedStart time#1
Before: 2026-10-30 13:33 UTC
After: 2026-10-30 12:37 UTC
AddedAffected components#2
Before: not present
After: 88 instances
RemovedAffected components#3
Before: 85 instances
After: removed
AddedUpdateupdate#4
Before: not present
After: Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
AddedUpdateupdate#5
Before: not present
After: We're working with the provider to get a recovery timeline and looking at options to route requests to alternative large language models. Because the issue affects multiple regions, we have limited rerouting options, and putting them in place may take more time. We'll provide an update in 30 minutes, or sooner if additional information becomes available.
AddedUpdateupdate#6
Before: not present
After: Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

History of this incident

YesterdayFriday, October 30Fri, Oct 30

6 incident changes

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