rewindex

ChangesSalesforceFeature Perf Degradation: Agentforce

Salesforce: Incident updated: Feature Perf Degradation: Agentforce

Incident updateNormal progress (typesafe/jev-1.13-20260917, 98%)Changed status.salesforce.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Salesforce removed; blue is what they added. Muted text is unchanged context.

ChangedStatus#1
Before: investigating
After: resolved
AddedResolved time#2
Before: not present
After: 2026-10-30 18:06 UTC
AddedAffected components#3
Before: not present
After: 91 instances
RemovedAffected components#4
Before: 90 instances
After: removed
AddedUpdateupdate#5
Before: not present
After: The third-party service provider is continuing to roll back the recent change to how it routes requests. After the rollback, the provider will also apply a follow-up fix. We're working with the provider to confirm recovery steps and expected recovery time. We'll provide an update in 30 minutes, or sooner if additional information becomes available.
AddedUpdateupdate#6
Before: not present
After: We've resolved the issue affecting Agentforce requests that use certain third-party large language models. A third-party service provider made a change to how it routes requests. The provider rolled back the change and applied a follow-up fix. We confirmed that service has returned to normal, and customers no longer see errors. We apologize for how this incident may have affected our customers and their businesses. We'll investigate the incident to confirm the cause and the steps we'll take to prevent it from happening again.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

History of this incident

YesterdayFriday, October 30Fri, Oct 30

6 incident changes

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