# Salesforce: Incident updated: Feature Perf Degradation: Agentforce

> Incident updated: Feature Perf Degradation: Agentforce. Detected 2026-10-30 by Rewindex: what changed on Salesforce’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r25a7de7bce0823
Last updated: 2026-10-30T18:33:00Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-10-30 18:33 UTC · Detected: 2026-10-30 18:33 UTC
- [Source: https://status.salesforce.com/incidents/20004547](https://status.salesforce.com/incidents/20004547)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before incident\_version:130/20004547@80331ca80d9a → after incident\_version:130/20004547@ab9d764948d8
- Change 6 of 6 for this incident

Incident page (full timeline): [Feature Perf Degradation: Agentforce](https://rewindex.com/company/salesforce/incidents/20004547.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-10-30 18:06 UTC
```

**3. Added: Affected components**

```diff
+ 91 instances
```

**4. Removed: Affected components**

```diff
- 90 instances
```

**5. Added: Update** (update) · 2026-10-30 18:08 UTC

```diff
+ The third-party service provider is continuing to roll back the recent change to how it routes requests. After the rollback, the provider will also apply a follow-up fix. We're working with the provider to confirm recovery steps and expected recovery time. We'll provide an update in 30 minutes, or sooner if additional information becomes available.
```

**6. Added: Update** (update) · 2026-10-30 18:31 UTC

```diff
+ We've resolved the issue affecting Agentforce requests that use certain third-party large language models. A third-party service provider made a change to how it routes requests. The provider rolled back the change and applied a follow-up fix. We confirmed that service has returned to normal, and customers no longer see errors. We apologize for how this incident may have affected our customers and their businesses. We'll investigate the incident to confirm the cause and the steps we'll take to prevent it from happening again. 
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-30 16:03 UTC | [Incident updated: Feature Perf Degradation: Agentforce](https://rewindex.com/change/rb64699b7b144d2.md) | Normal progress |
| 2026-10-30 16:33 UTC | [Incident updated: Feature Perf Degradation: Agentforce](https://rewindex.com/change/r261967ae4118ff.md) | Normal progress |
| 2026-10-30 17:03 UTC | [Incident updated: Feature Perf Degradation: Agentforce](https://rewindex.com/change/r32fe293bf9cc85.md) | Normal progress |
| 2026-10-30 17:33 UTC | [Incident updated: Feature Perf Degradation: Agentforce](https://rewindex.com/change/r1e91eadb5b90a1.md) | Normal progress |
| 2026-10-30 18:03 UTC | [Incident updated: Feature Perf Degradation: Agentforce](https://rewindex.com/change/r6fee7514c60495.md) | Normal progress |
| 2026-10-30 18:33 UTC | Incident updated: Feature Perf Degradation: Agentforce (this change) | Normal progress |

Previous: [change](https://rewindex.com/change/r6fee7514c60495.md) · All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r25a7de7bce0823 · Markdown: https://rewindex.com/change/r25a7de7bce0823.md · JSON: https://rewindex.com/api/v1/changes/r25a7de7bce0823 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-31T12:11:42.286Z