Struck in red is what Snowflake removed; blue is what they added. Muted text is unchanged context.
BeforeAfter
AddedUpdateidentified#1
Before: not present
After: Current status: We've confirmed that an issue with a third-party cloud platform provider is affecting our ability to provision virtual warehouse resources in the specified regions. The provider is actively progressing their recovery actions and our telemetry continues to indicate that the majority of customer impact is mitigated. We're in contact with the provider as they actively work towards recovery and will provide another update within 3 hours.
Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected. Additionally, serverless tasks may take longer than expected to begin.
ETA: Based on information from our third-party cloud platform provider, we can't provide an ETA for recovery but expect the majority of customer impact to be mitigated.
Workaround: There are currently no available workarounds for this issue.
Impact start time: 03:00 UTC October 29, 2026
Preliminary root cause: A third-party cloud platform provider experienced an issue that slowed responses to resource provisioning requests, which delayed virtual warehouse resumes.
AddedUpdateidentified#2
Before: not present
After: Current status: Our telemetry continues to indicate that the majority of customer impact is no longer occurring. We're continuing to coordinate with the third-party cloud platform provider responsible for managing the affected service environment as they actively work towards full recovery and will provide another update within 4 hours.
Customer experience: Customers hosted in the specified regions may have experienced delays or intermittent failures when resuming or managing virtual warehouses, with the majority of impact occurring between 03:00 and 08:40 UTC October 29, 2026. Existing warehouses that were already running may have been unaffected. Additionally, serverless tasks may have taken longer than expected to begin. Following our mitigation actions, we aren't currently observing any ongoing customer impact.
ETA: Based on information from our third-party cloud platform provider, we can't provide an ETA for recovery but expect the majority of customer impact to be mitigated.
Impact start time: 03:00 UTC October 29, 2026
Preliminary root cause: A third-party cloud platform provider experienced an issue that slowed responses to resource provisioning requests, which delayed virtual warehouse resumes.
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.