Sinch added disclosures for Chatlayer Machine Learning, with ETAs of Dec 1 st 2026 and Q1/2027, and Chatlayer Voicebots speech processing. Contact Pro’s AWS EMEA location listing narrowed to Germany; AWS South Africa was separately listed as an existing subprocessor previously covered under AWS EMEA. These updates matter for reviews of processing activities and hosting locations.
Machine-written from the diff below (Sol; type: terms change). Check the diff before relying on it.
What changed
Struck in red is what Sinch removed; blue is what they added. Muted text is unchanged context.
BeforeAfter
Changed#1
Before: …Australian Company Number (ACN): 605345891 Australia Sinch Engage (MessageMedia) Hosting Amazon Web Services Inc. Address: C/o Corporation…
After: …Australian Company Number (ACN): 605345891 Australia Sinch Engage (MessageMedia), Contact Pro Hosting Amazon Web Services Inc. Address: C/o Corporation…
Added#2
Before: …(MessageMedia), Conversation API, Elastic SIP Trunking, Fax API, nothing here Hosting A2P Monetization only : Managed Service; Contact…
After: …(MessageMedia), Conversation API, Elastic SIP Trunking, Fax API, Functions, Contact Pro Hosting A2P Monetization only : Managed Service; Contact…
Changed#3
Before: …Contact Pro Hosting A2P Monetization only : Managed Service Amazon Web Services EMEA SARL Address: 38 Avenue…
After: …Contact Pro Hosting A2P Monetization only : Managed Service; Contact Pro: Hosting, Conversation content analysis Amazon Web Services EMEA SARL Address: 38 Avenue…
Changed#4
Before: …number FC034225 Messaging: Ireland; EU 1 Contact Pro: Australia, Germany, US, South Africa, Conversation Content Analysis: EU (Germany), US, South Africa, Australia Chatlayer, Engage Classic (MessengerPeople) Ireland ; EU1, Germany; EU2 Omnichannel Connector: EU (Ireland) Number…
Before: …In-App Calling, verification, Fax API Hosting Contact Pro: nothing here Conversation content analysis Voice API only: Text to…
After: …In-App Calling, verification, Fax API Hosting Contact Pro: Hosting, Conversation content analysis Voice API only: Text to…
Changed#6
Before: …LEI: ‹hex› Chatlayer, MessengerPeople : Germany; EU2 Chatlayer, MessengerPeople, Voice: Text To speech capabilities Hosting Google Cloud France SARL Address: 8 RUE DE…
After: …LEI: ‹hex› Chatlayer, MessengerPeople : Germany; EU2 Chatlayer, MessengerPeople MessengerPeople: Hosting; Chatlayer: Hosting, Machine Learning; Chatlayer Voicebots: Text to Speech, Speech to Text This note added on ‹date› – Specified activities used by Chatlayer: hosting (existing), Machine Learning (new – ETA: Dec 1 st 2026; Specified activities used by Chatlayer Voicebots: Text to Speech, Speech to Text Google Cloud France SARL Address: 8 RUE DE…
After: …to devices. MailGun: Cloud datacenters Messaging (MM2): Data Storage; Chatlayer: Hosting, Machine Learning; Chatlayer Voicebots: Speech to Text, Text to Speech This note added on ‹date› – Specified activities used by Chatlayer: hosting (existing), Machine Learning (new – ETA: Q1/2027); Specified activities used by Chatlayer Voicebots: Text to Speech, Speech to Text InfoBank Corporation Address: 12F, A-dong, U-space 1, 660,…
Added#8
Before: …Voice API: Text To speech capabilities, Machine Learning nothing here OpenAI, LLC Address: 1455 3rd Street, San Francisco,…
After: …Voice API: Text To speech capabilities, Machine Learning Chatlayer: Machine Learning; Chatlayer Voicebots: Speech to Text, Text to Speech This note added on ‹date› – Specified activities used by Chatlayer: Machine Learning (new – ETA: Dec 1 st 2026); Specified activities used by Chatlayer Voicebots: Text to Speech, Speech to Text OpenAI, LLC Address: 1455 3rd Street, San Francisco,…
Changed#9
Before: …Suite 25104, San Francisco, CA 94104 EU Chatlayer Voice: Text To speech and Speech to Text capabilities…
After: …Suite 25104, San Francisco, CA 94104 EU Chatlayer Chatlayer Voicebots: Text To speech and Speech to Text capabilities…
Added#10
Before: …representatives where required to support country-specific filing obligations. nothing here Sinch Entity Hosting Location and Sinch Region (if…
After: …representatives where required to support country-specific filing obligations. Amazon Web Services South Africa (Pty) Ltd Address: 29 Gogosoa Street Observatory Cape Town, Western Cape (ZA-WC), 7925 SOUTH AFRICA LEI: ‹tok› Contact Pro: South Africa Contact Pro Contact Pro: Hosting This note added on ‹date› – (Existing sub-processor, previously listed under Amazon Web Services EMEA SARL) Sinch Entity Hosting Location and Sinch Region (if…
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Sinch added disclosures for Chatlayer Machine Learning, with ETAs of Dec 1 st 2026 and Q1/2027, and Chatlayer Voicebots speech processing. Contact Pro’s AWS EMEA location listing narrowed to Germany; AWS South Africa was separately listed as an existing subprocessor previously covered under AWS EMEA. These updates matter for reviews of processing activities and hosting locations.
Cite this
Subprocessors (legal) page changed on Sinch’s Subprocessors (legal) page, changed 2026-10-27 08:45 UTC (change 1 of 2).