# Sinch: Subprocessors (legal) page changed

> Sinch added disclosures for Chatlayer Machine Learning, with ETAs of Dec 1 st 2026 and Q1/2027, and Chatlayer Voicebots speech processing. Contact Pro’s AWS EMEA location listing narrowed to Germany; AWS South Africa was separately listed as an existing subprocessor previously covered under AWS EMEA

Canonical: https://rewindex.com/change/p8801
Last updated: 2026-10-27T08:45:18Z

**Summary:** Sinch added disclosures for Chatlayer Machine Learning, with ETAs of Dec 1 st 2026 and Q1/2027, and Chatlayer Voicebots speech processing. Contact Pro’s AWS EMEA location listing narrowed to Germany; AWS South Africa was separately listed as an existing subprocessor previously covered under AWS EMEA. These updates matter for reviews of processing activities and hosting locations. _(machine-written, sol)_
- Kind: Subprocessors · Label: Changed (not classified) (rule)
- Changed: 2026-10-27 08:45 UTC · Detected: 2026-10-27 08:45 UTC
- [Source: https://sinch.com/legal/data-protection-agreement-sub-processors](https://sinch.com/legal/data-protection-agreement-sub-processors)
- [Company: Sinch](https://rewindex.com/company/sinch.md)
- Versions: before page\_version:2828 → after page\_version:8801
- Change 1 of 2 for this page

## What changed

**1. Changed**

```diff
  …Australian Company Number (ACN): 605345891 Australia Sinch Engage
- (MessageMedia)
+ (MessageMedia), Contact Pro
  Hosting Amazon Web Services Inc. Address: C/o Corporation…
```

**2. Added**

```diff
  …(MessageMedia), Conversation API, Elastic SIP Trunking, Fax API,
+ Functions, Contact Pro
  Hosting A2P Monetization only : Managed Service; Contact…
```

**3. Changed**

```diff
  …Contact Pro Hosting A2P Monetization only : Managed
- Service
+ Service; Contact Pro: Hosting, Conversation content analysis
  Amazon Web Services EMEA SARL Address: 38 Avenue…
```

**4. Changed**

```diff
  …number FC034225 Messaging: Ireland; EU 1 Contact Pro:
- Australia, Germany, US, South Africa, Conversation Content Analysis: EU (Germany), US, South Africa, Australia Chatlayer, Engage Classic (MessengerPeople) Ireland ;
+ Germany Chatlayer, Engage Classic (MessengerPeople): Ireland;
  EU1, Germany; EU2 Omnichannel Connector: EU (Ireland) Number…
```

**5. Added**

```diff
  …In-App Calling, verification, Fax API Hosting Contact Pro:
+ Hosting,
  Conversation content analysis Voice API only: Text to…
```

**6. Changed**

```diff
  …LEI: ‹hex› Chatlayer, MessengerPeople : Germany; EU2 Chatlayer,
- MessengerPeople, Voice: Text To speech capabilities Hosting
+ MessengerPeople MessengerPeople: Hosting; Chatlayer: Hosting, Machine Learning; Chatlayer Voicebots: Text to Speech, Speech to Text This note added on ‹date› – Specified activities used by Chatlayer: hosting (existing), Machine Learning (new – ETA: Dec 1 st 2026; Specified activities used by Chatlayer Voicebots: Text to Speech, Speech to Text
  Google Cloud France SARL Address: 8 RUE DE…
```

**7. Changed**

```diff
  …to devices. MailGun: Cloud datacenters Messaging (MM2): Data
- Storage
+ Storage; Chatlayer: Hosting, Machine Learning; Chatlayer Voicebots: Speech to Text, Text to Speech This note added on ‹date› – Specified activities used by Chatlayer: hosting (existing), Machine Learning (new – ETA: Q1/2027); Specified activities used by Chatlayer Voicebots: Text to Speech, Speech to Text
  InfoBank Corporation Address: 12F, A-dong, U-space 1, 660,…
```

**8. Added**

```diff
  …Voice API: Text To speech capabilities, Machine Learning
+ Chatlayer: Machine Learning; Chatlayer Voicebots: Speech to Text, Text to Speech This note added on ‹date› – Specified activities used by Chatlayer: Machine Learning (new – ETA: Dec 1 st 2026); Specified activities used by Chatlayer Voicebots: Text to Speech, Speech to Text
  OpenAI, LLC Address: 1455 3rd Street, San Francisco,…
```

**9. Changed**

```diff
  …Suite 25104, San Francisco, CA 94104 EU Chatlayer
- Voice:
+ Chatlayer Voicebots:
  Text To speech and Speech to Text capabilities…
```

**10. Added**

```diff
  …representatives where required to support country-specific filing obligations.
+ Amazon Web Services South Africa (Pty) Ltd Address: 29 Gogosoa Street Observatory Cape Town, Western Cape (ZA-WC), 7925 SOUTH AFRICA LEI: ‹tok› Contact Pro: South Africa Contact Pro Contact Pro: Hosting This note added on ‹date› – (Existing sub-processor, previously listed under Amazon Web Services EMEA SARL)
  Sinch Entity Hosting Location and Sinch Region (if…
```

_1 noise-only block(s) hidden (dates, counters, testimonials, tokens)._

## History of this page

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-27 08:45 UTC | Subprocessors (legal) page changed (this change) | Changed (not classified) |
| 2026-11-04 08:43 UTC | [Subprocessors (legal) page changed](https://rewindex.com/change/p14554.md) | Changed (not classified) |

Next: [change](https://rewindex.com/change/p14554.md) · All Sinch changes: [timeline](https://rewindex.com/company/sinch/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Subprocessors (legal) page changed on Sinch’s Subprocessors (legal) page, changed 2026-10-27 08:45 UTC (change 1 of 2).

- Canonical URL: https://rewindex.com/change/p8801
- Citation: Sinch, “Subprocessors (legal) page changed” (2026-10-27 08:45 UTC). Archived by Rewindex: https://rewindex.com/change/p8801 (CC BY 4.0).
- Markdown link: `[Sinch: Subprocessors (legal) page changed (2026-10-27)](https://rewindex.com/change/p8801)`


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Canonical: https://rewindex.com/change/p8801 · Markdown: https://rewindex.com/change/p8801.md · JSON: https://rewindex.com/api/v1/changes/p8801 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:18:55.846Z