Summary pending. The diff below shows exactly what changed.
What changed
Struck in red is what Intercom removed; blue is what they added. Muted text is unchanged context.
BeforeAfter
Added#1
Before: …Terms Privacy Policy Effective ‹date› Print this page nothing here 1. Purpose and Scope 1.1 At Intercom, we…
After: …Terms Privacy Policy Effective ‹date› Print this page (prior version of the Privacy Policy available to view here ) 1. Purpose and Scope 1.1 At Intercom, we…
Changed#2
Before: …" we ", " us ", " our "). 1.3 This Privacy Policy applies to you if…
After: …" we ", " us ", " our ") 1 . 1.3 This Privacy Policy applies to you if…
Added#3
Before: …These additional parts do not apply to everyone. nothing here 1.4 For the purposes of the General Data…
After: …These additional parts do not apply to everyone. The below Privacy Policy does not apply to the extent we process data as a processor or service provider on behalf of an Intercom customer. 1.4 For the purposes of the General Data…
Removed#4
Before: …names; email addresses; phone numbers; avatars; company name; the size of your company; your role in your company; your marketing communication…
After: …names; email addresses; phone numbers; avatars; company name; removed your role in your company; your marketing communication…
Changed#5
Before: …out more about "Do Not Track," please visit http://www.allaboutdnt.com. 3. How and Why We Use Your Personal…
After: …out more about "Do Not Track," please visit http://www.allaboutdnt.com . 2.3 NON-USER DATA We use publicly available online information as part of our AI model training. We do not intentionally collect personal information, but it is possible that we incidentally collect personal information as part of the publicly available online information. We take steps to remove personal information prior to AI model training. For more information on AI Model Training see here . 3. How and Why We Use Your Personal…
Added#6
Before: …as hosting, information technology and software, customer support, nothing here email and telephone communications, call recording, marketing, advertising,…
After: …as hosting, information technology and software, customer support, sales support and lead qualification and outreach, email and telephone communications, call recording, marketing, advertising,…
Added#7
Before: …they render to us. Compliance with Law Enforcement: nothing here Comply with applicable laws, lawful requests, and legal…
After: …they render to us. Compliance with Law Enforcement: Law enforcement, including government agencies, law enforcement authorities, and judicial authorities in order to: Comply with applicable laws, lawful requests, and legal…
Removed#8
Before: …Sites or we terminate access to the Sites. 5.3 Some personal data is held on your own device rather than on our systems, using cookies and browser web storage. This includes details you have entered into our forms, which we save so that we can prefill them for you. We keep those details for no more than ‹count› days. You can remove them at any time using your cookie settings, or by clearing cookies and browser web storage in your browser settings. Our Cookie Policy explains these technologies and your choices in more detail. 6. Transfers of Your Personal Data 6.1 The…
After: …Sites or we terminate access to the Sites. removed 6. Transfers of Your Personal Data 6.1 The…
Changed#9
Before: …the panel established by the EU data protection authorities (" DPAs "), the UK Information Commissioner's Office (ICO), the Gibraltar Regulatory Authority (" GRA ") and the Swiss Federal Data Protection and Information…
After: …the panel established by the EU data protection authorities, the UK Information Commissioner's Office, the Gibraltar Regulatory Authority and the Swiss Federal Data Protection and Information…
Removed#10
Before: …the Swiss Federal Data Protection and Information Commissioner (" FDPIC ") with regard to unresolved complaints concerning our handling…
After: …the Swiss Federal Data Protection and Information Commissioner removed with regard to unresolved complaints concerning our handling…
Changed#11
Before: …Service providers Advertising partners Professional advisors Authorities and others Business transferees Advertising partners (to facilitate online advertising)…
After: …Service providers Advertising partners Professional advisors Authorities and other legal and governmental bodies Business transferees Advertising partners (to facilitate online advertising)…
Changed#12
Before: …Service providers Advertising partners Professional advisors Authorities and others Business transferees Advertising partners (to facilitate online advertising)…
After: …Service providers Advertising partners Professional advisors Authorities and other legal and governmental bodies Business transferees Advertising partners (to facilitate online advertising)…
Changed#13
Before: …group companies Service providers Professional advisors Authorities and others Business transferees None Internet or network information Device…
After: …group companies Service providers Professional advisors Authorities and other legal and governmental bodies Business transferees None Internet or network information Device…
Changed#14
Before: …Service providers Advertising partners Professional advisors Authorities and others Business transferees Advertising partners (to facilitate online advertising)…
After: …Service providers Advertising partners Professional advisors Authorities and other legal and governmental bodies Business transferees Advertising partners (to facilitate online advertising)…
Changed#15
Before: …group companies Service providers Professional advisors Authorities and others Business transferees None Inferences Data derived from the…
After: …group companies Service providers Professional advisors Authorities and other legal and governmental bodies Business transferees None Inferences Data derived from the…
Changed#16
Before: …Service providers Advertising partners Professional advisors Authorities and others Business transferees Advertising partners (to facilitate online advertising)…
After: …Service providers Advertising partners Professional advisors Authorities and other legal and governmental bodies Business transferees Advertising partners (to facilitate online advertising)…
Added#17
Before: …Business transferees Advertising partners (to facilitate online advertising) nothing here Helpdesk features Inbox Live Chat Copilot Tickets Omnichannel…
After: …Business transferees Advertising partners (to facilitate online advertising) 1 For purposes of this Policy, Intercom is used in order to reflect the legal name of the contracting entity, but any references to Intercom should be interpreted as referring to Fin as one and the same. ↩ Helpdesk features Inbox Live Chat Copilot Tickets Omnichannel…
Compared with the previous archived version (#131 to #4379). Text is normalized before comparing: dates, counters and tokens show as ‹date›, ‹count›, ‹tok›, and noise-only edits are hidden. Rewindex shows changed passages with a few words of context, not a copy of the page. View the live page (opens in new tab).
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Intercom removed detailed in-page Data Privacy Framework certification, complaint-resolution and arbitration disclosures and added a reference to its Data Privacy Framework Certification Notice. The notice supplements the Privacy Policy for personal data Intercom processes as a controller, directing customers to a separate document for these details.
Intercom’s privacy page language menu added Español (Latinoamérica) and Português (Brasil), while retaining Deutsch. The diff shows navigation changes only, with no privacy terms changed.