# Intercom: Privacy (legal) page changed > Privacy (legal) page changed. Detected 2026-10-21 by Rewindex: what changed on Intercom’s privacy (legal) page, with the before/after diff. Canonical: https://rewindex.com/change/p4379 Last updated: 2026-10-21T08:44:50Z **Summary:** _summary pending_ - Kind: Privacy policy · Label: Changed (not classified) (rule) - Changed: 2026-10-21 08:44 UTC · Detected: 2026-10-21 08:44 UTC - [Source: https://intercom.com/privacy](https://intercom.com/privacy) - [Company: Intercom](https://rewindex.com/company/intercom.md) - Versions: before page\_version:131 → after page\_version:4379 - Change 1 of 4 for this page ## What changed **1. Added** ```diff …Terms Privacy Policy Effective ‹date› Print this page + (prior version of the Privacy Policy available to view here ) 1. Purpose and Scope 1.1 At Intercom, we… ``` **2. Changed** ```diff …" we ", " us ", " our - "). + ") 1 . 1.3 This Privacy Policy applies to you if… ``` **3. Added** ```diff …These additional parts do not apply to everyone. + The below Privacy Policy does not apply to the extent we process data as a processor or service provider on behalf of an Intercom customer. 1.4 For the purposes of the General Data… ``` **4. Removed** ```diff …names; email addresses; phone numbers; avatars; company name; - the size of your company; your role in your company; your marketing communication… ``` **5. Changed** ```diff …out more about "Do Not Track," please visit - http://www.allaboutdnt.com. + http://www.allaboutdnt.com . 2.3 NON-USER DATA We use publicly available online information as part of our AI model training. We do not intentionally collect personal information, but it is possible that we incidentally collect personal information as part of the publicly available online information. We take steps to remove personal information prior to AI model training. For more information on AI Model Training see here . 3. How and Why We Use Your Personal… ``` **6. Added** ```diff …as hosting, information technology and software, customer support, + sales support and lead qualification and outreach, email and telephone communications, call recording, marketing, advertising,… ``` **7. Added** ```diff …they render to us. Compliance with Law Enforcement: + Law enforcement, including government agencies, law enforcement authorities, and judicial authorities in order to: Comply with applicable laws, lawful requests, and legal… ``` **8. Removed** ```diff …Sites or we terminate access to the Sites. - 5.3 Some personal data is held on your own device rather than on our systems, using cookies and browser web storage. This includes details you have entered into our forms, which we save so that we can prefill them for you. We keep those details for no more than ‹count› days. You can remove them at any time using your cookie settings, or by clearing cookies and browser web storage in your browser settings. Our Cookie Policy explains these technologies and your choices in more detail. 6. Transfers of Your Personal Data 6.1 The… ``` **9. Changed** ```diff …the panel established by the EU data protection - authorities (" DPAs "), the UK Information Commissioner's Office (ICO), the Gibraltar Regulatory Authority (" GRA ") + authorities, the UK Information Commissioner's Office, the Gibraltar Regulatory Authority and the Swiss Federal Data Protection and Information… ``` **10. Removed** ```diff …the Swiss Federal Data Protection and Information Commissioner - (" FDPIC ") with regard to unresolved complaints concerning our handling… ``` **11. Changed** ```diff …Service providers Advertising partners Professional advisors Authorities and - others + other legal and governmental bodies Business transferees Advertising partners (to facilitate online advertising)… ``` **12. Changed** ```diff …Service providers Advertising partners Professional advisors Authorities and - others + other legal and governmental bodies Business transferees Advertising partners (to facilitate online advertising)… ``` **13. Changed** ```diff …group companies Service providers Professional advisors Authorities and - others + other legal and governmental bodies Business transferees None Internet or network information Device… ``` **14. Changed** ```diff …Service providers Advertising partners Professional advisors Authorities and - others + other legal and governmental bodies Business transferees Advertising partners (to facilitate online advertising)… ``` **15. Changed** ```diff …group companies Service providers Professional advisors Authorities and - others + other legal and governmental bodies Business transferees None Inferences Data derived from the… ``` **16. Changed** ```diff …Service providers Advertising partners Professional advisors Authorities and - others + other legal and governmental bodies Business transferees Advertising partners (to facilitate online advertising)… ``` **17. Added** ```diff …Business transferees Advertising partners (to facilitate online advertising) + 1 For purposes of this Policy, Intercom is used in order to reflect the legal name of the contracting entity, but any references to Intercom should be interpreted as referring to Fin as one and the same. ↩ Helpdesk features Inbox Live Chat Copilot Tickets Omnichannel… ``` _3 noise-only block(s) hidden (dates, counters, testimonials, tokens)._ ## History of this page | When (UTC) | Change | Label | | --- | --- | --- | | 2026-10-21 08:44 UTC | Privacy (legal) page changed (this change) | Changed (not classified) | | 2026-10-22 08:44 UTC | [Privacy (legal) page changed](https://rewindex.com/change/p5217.md) | Changed (not classified) | | 2026-10-24 08:45 UTC | [Privacy (legal) page changed](https://rewindex.com/change/p6857.md) | Changed (not classified) | | 2026-11-04 08:44 UTC | [Privacy (legal) page changed](https://rewindex.com/change/p14470.md) | Changed (not classified) | Next: [change](https://rewindex.com/change/p5217.md) · All Intercom changes: [timeline](https://rewindex.com/company/intercom/changes.md) _Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._ ## Cite this Privacy (legal) page changed on Intercom’s Privacy (legal) page, changed 2026-10-21 08:44 UTC (change 1 of 4). - Canonical URL: https://rewindex.com/change/p4379 - Citation: Intercom, “Privacy (legal) page changed” (2026-10-21 08:44 UTC). Archived by Rewindex: https://rewindex.com/change/p4379 (CC BY 4.0). - Markdown link: `[Intercom: Privacy (legal) page changed (2026-10-21)](https://rewindex.com/change/p4379)` --- Canonical: https://rewindex.com/change/p4379 · Markdown: https://rewindex.com/change/p4379.md · JSON: https://rewindex.com/api/v1/changes/p4379 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:05:42.485Z