Intercom removed detailed in-page Data Privacy Framework certification, complaint-resolution and arbitration disclosures and added a reference to its Data Privacy Framework Certification Notice. The notice supplements the Privacy Policy for personal data Intercom processes as a controller, directing customers to a separate document for these details.
Machine-written from the diff below (Sol; type: terms change). Check the diff before relying on it.
What changed
Struck in red is what Intercom removed; blue is what they added. Muted text is unchanged context.
BeforeAfter
Added#1
Before: …Cookie Policy Subprocessors List Data Privacy Framework Notice nothing here Notice Intercom Website Terms of Use Academy Terms…
After: …Cookie Policy Subprocessors List Data Privacy Framework Notice Data Privacy Framework Certification Notice Intercom Website Terms of Use Academy Terms…
Added#2
Before: …Cookie Policy Subprocessors List Data Privacy Framework Notice nothing here Notice Intercom Website Terms of Use Academy Terms…
After: …Cookie Policy Subprocessors List Data Privacy Framework Notice Data Privacy Framework Certification Notice Intercom Website Terms of Use Academy Terms…
Removed#3
Before: …or the UK International Data Transfer Agreement (IDTA). 6.4 Intercom, Inc. complies with the EU-U.S. DPF, the UK-U.S. DPF, and the Swiss-U.S. DPF as set forth by the U.S. Department of Commerce.…
After: …or the UK International Data Transfer Agreement (IDTA). removed set forth by the U.S. Department of Commerce.…
Removed#4
Before: …as set forth by the U.S. Department of Commerce. Intercom, Inc. has certified to the U.S. Department of Commerce that it adheres to (i) the EU-U.S. DPF Principles with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK-U.S. DPF and (ii) the Swiss-U.S. DPF Principles with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the DPF program, and to view our certification, please visit https://www.dataprivacyframework.gov/ . 6.5 In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and…
After: …as set forth by the U.S. Department of removed the UK Extension to the EU-U.S. DPF and…
Changed#5
Before: …US, we rely on the EU-U.S. Data Privacy Framework (" EU-U.S. DPF "), the UK Extension to the EU-U.S. DPF, and…
After: …US, we rely on the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. DPF, and…
Changed#6
Before: …Framework set forth by the U.S. Department of Commerce. To learn more about the Data Privacy Framework (" DPF ") program, and to view our certification, please visit https://www.dataprivacyframework.gov/ ; other Intercom Group Companies based outside of the…
After: …Framework set forth by the U.S. Department of Commerce, as further described in the Intercom Data Privacy Framework Certification Notice , which supplements this Privacy Policy with respect to personal data we process as a controller; other Intercom Group Companies based outside of the…
Removed#7
Before: …EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Intercom, Inc. commits to resolve DPF Principles-related complaints about our collection and use of your Personal…
After: …EU-U.S. DPF, the UK Extension to the EU-U.S. removed about our collection and use of your Personal…
Removed#8
Before: …complaints about our collection and use of your Personal Information. EU, UK and Swiss individuals with inquiries or complaints regarding our handling of Personal Information received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF or…
After: …complaints about our collection and use of your removed the UK Extension to the EU-U.S. DPF or…
Removed#9
Before: …EU-U.S. DPF, the UK Extension to the EU-U.S. DPF or the Swiss-U.S. DPF should first contact Intercom through our Privacy Request Form . 6.6 In…
After: …EU-U.S. DPF, the UK Extension to the EU-U.S. removed through our Privacy Request Form . 6.6 In…
Removed#10
Before: …contact Intercom through our Privacy Request Form . 6.6 In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and…
After: …contact Intercom through our Privacy Request Form . removed the UK Extension to the EU-U.S. DPF and…
Removed#11
Before: …DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Intercom, Inc. commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities, the UK Information Commissioner's Office, the Gibraltar Regulatory Authority and the Swiss Federal Data Protection and Information Commissioner with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and…
After: …DPF and the UK Extension to the EU-U.S. removed the UK Extension to the EU-U.S. DPF and…
Removed#12
Before: …DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF. Under certain conditions, it may be possible to invoke binding arbitration for complaints regarding DPF compliance not resolved by any of the other DPF mechanisms, see here for additional information. Intercom, Inc. remains responsible if its service provider, when acting on its behalf, processes personal data in a manner inconsistent with the DPF Principles, unless it is not responsible for the event giving rise to the damage. The Federal Trade Commission has jurisdiction over Intercom, Inc.'s compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and…
After: …DPF and the UK Extension to the EU-U.S. removed the UK Extension to the EU-U.S. DPF, and…
Removed#13
Before: …Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. 7. How We Store and Safeguard Personal Data…
After: …Extension to the EU-U.S. DPF, and the Swiss-U.S. removed 7. How We Store and Safeguard Personal Data…
Changed#14
Before: …details for data protection authorities in the EEA and the UK are available here . 8.2 You can exercise…
After: …details for data protection authorities in the EEA are available here . Contact details for the UK data protection regulator are available here . Contact details for the Swiss data protection regulator are available here . 8.2 You can exercise…
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Privacy policychangedthis change
Intercom removed detailed in-page Data Privacy Framework certification, complaint-resolution and arbitration disclosures and added a reference to its Data Privacy Framework Certification Notice. The notice supplements the Privacy Policy for personal data Intercom processes as a controller, directing customers to a separate document for these details.
Intercom’s privacy page language menu added Español (Latinoamérica) and Português (Brasil), while retaining Deutsch. The diff shows navigation changes only, with no privacy terms changed.