Changes / JFrog / JFrog platform services outage affecting a subset of customers in Azure US East region due to infrastructure issues

JFrog: Critical incident: JFrog platform services outage affecting a subset of customers in Azure US East region due to infrastructure issues

Summary

JFrog reported a critical platform services outage affecting a subset of customers in Azure US East (Virginia), attributed to infrastructure issues. It started at 2024-12-31 02:41 UTC and lasted 5 h 22 min, affecting Artifactory, Distribution, Pipelines, Security services, Webhook and Web UI. A fix was implemented; the incident was resolved at 2024-12-31 08:03 UTC.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: JFrog platform services outage affecting a subset of customers in Azure US East region due to infrastructure issues
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2024-12-31 02:41 UTC
AddedResolved time#5
Before: not present
After: 2024-12-31 08:03 UTC
AddedAffected components#6
Before: not present
After: Artifactory, Distribution, Pipelines, Security - Catalog, Security - Curation, Security - JAS, Security - Runtime, Security - Xray, US - East (Virginia) - Azure - Artifactory, US - East (Virginia) - Azure - Distribution, US - East (Virginia) - Azure - Pipelines, US - East (Virginia) - Azure - Security - Catalog, US - East (Virginia) - Azure - Security - Curation, US - East (Virginia) - Azure - Security - JAS, US - East (Virginia) - Azure - Security - Runtime, US - East (Virginia) - Azure - Security - Xray, US - East (Virginia) - Azure - Webhook, US - East (Virginia) - Azure - Web UI, Webhook, Web UI
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdatemonitoring#8
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdatemonitoring#9
Before: not present
After: We are continuing to monitor for any further issues.
AddedUpdateresolved#10
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Critical incident: JFrog platform services outage affecting a subset of customers in Azure US East region due to infrastructure issues (this change)
JFrog reported a critical platform services outage affecting a subset of customers in Azure US East (Virginia), attributed to infrastructure issues. It started at 2024-12-31 02:41 UTC and lasted 5 h 22 min, affecting Artifactory, Distribution, Pipelines, Security services, Webhook and Web UI. A fix was implemented; the incident was resolved at 2024-12-31 08:03 UTC.
Major incident

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