# JFrog: Critical incident: JFrog platform services outage affecting a subset of customers in Azure US East region due to infrastructure issues

**Summary:** JFrog reported a critical platform services outage affecting a subset of customers in Azure US East (Virginia), attributed to infrastructure issues. It started at 2024-12-31 02:41 UTC and lasted 5 h 22 min, affecting Artifactory, Distribution, Pipelines, Security services, Webhook and Web UI. A fix was implemented; the incident was resolved at 2024-12-31 08:03 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-12-31 02:41 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ly3jnvsxqscq](https://stspg.io/ly3jnvsxqscq)
- [Company: JFrog](https://rewindex.com/company/jfrog.md)
- Versions: before (none: first archived) → after incident\_version:194/mvzkppv27fkf@f893d8313d34
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ JFrog platform services outage affecting a subset of customers in Azure US East region due to infrastructure issues
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-12-31 02:41 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-12-31 08:03 UTC
```

**6. Added: Affected components**

```diff
+ Artifactory, Distribution, Pipelines, Security - Catalog, Security - Curation, Security - JAS, Security - Runtime, Security - Xray, US - East (Virginia) - Azure - Artifactory, US - East (Virginia) - Azure - Distribution, US - East (Virginia) - Azure - Pipelines, US - East (Virginia) - Azure - Security - Catalog, US - East (Virginia) - Azure - Security - Curation, US - East (Virginia) - Azure - Security - JAS, US - East (Virginia) - Azure - Security - Runtime, US - East (Virginia) - Azure - Security - Xray, US - East (Virginia) - Azure - Webhook, US - East (Virginia) - Azure - Web UI, Webhook, Web UI
```

**7. Added: Update** (investigating) · 2024-12-31 02:41 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2024-12-31 06:44 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (monitoring) · 2024-12-31 07:50 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**10. Added: Update** (resolved) · 2024-12-31 08:03 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-12-31 02:41 UTC | Critical incident: JFrog platform services outage affecting a subset of customers in Azure US East region due to infrastructure issues (this change) | outage |

All JFrog changes: [timeline](https://rewindex.com/company/jfrog/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ife02ec256f88db · Markdown: https://rewindex.com/change/ife02ec256f88db.md · JSON: https://rewindex.com/api/v1/changes/ife02ec256f88db · Generated 2026-10-18T02:54:40.174Z