Changes / Axiom / Metrics query failures in US region
Axiom: Major incident: Metrics query failures in US region
Summary
Axiom reported a major outage affecting Metrics (MPL) queries in the US region, causing failed queries or unavailable metric data through the Axiom Console and API. It started at 2026-10-15 12:21 UTC and was resolved at 2026-10-15 13:15 UTC, lasting 54 min; Axiom reported deploying a fix but did not specify the cause.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Metrics query failures in US region
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-10-15 12:21 UTC
Before: not present
After: 2026-10-15 13:15 UTC
Before: not present
After: We are experiencing an issue affecting Metrics (MPL) queries in the US region. Customers may encounter failed queries or be unable to retrieve metric data through the Axiom Console and API.
We have identified the cause and are deploying a fix to restore normal operation.
Before: not present
After: We've resolved the issue, we will improve the operational process to prevent the issue
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Metrics query failures in US region (this change) Axiom reported a major outage affecting Metrics (MPL) queries in the US region, causing failed queries or unavailable metric data through the Axiom Console and API. It started at 2026-10-15 12:21 UTC and was resolved at 2026-10-15 13:15 UTC, lasting 54 min; Axiom reported deploying a fix but did not specify the cause. | Major incident |