# Axiom: Major incident: Metrics query failures in US region

**Summary:** Axiom reported a major outage affecting Metrics (MPL) queries in the US region, causing failed queries or unavailable metric data through the Axiom Console and API. It started at 2026-10-15 12:21 UTC and was resolved at 2026-10-15 13:15 UTC, lasting 54 min; Axiom reported deploying a fix but did not specify the cause. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-15 12:21 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.axiom.co/incidents/01M4ZR5AAQ3QKEVYBDDEDZ4MXM](https://status.axiom.co/incidents/01M4ZR5AAQ3QKEVYBDDEDZ4MXM)
- [Company: Axiom](https://rewindex.com/company/axiom.md)
- Versions: before (none: first archived) → after incident\_version:269/01M4ZR5AAQ3QKEVYBDDEDZ4MXM@9e0e3b3beba1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Metrics query failures in US region
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-15 12:21 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-15 13:15 UTC
```

**6. Added: Update** (identified) · 2026-10-15 12:21 UTC

```diff
+ We are experiencing an issue affecting Metrics (MPL) queries in the US region. Customers may encounter failed queries or be unable to retrieve metric data through the Axiom Console and API. We have identified the cause and are deploying a fix to restore normal operation.
```

**7. Added: Update** (resolved) · 2026-10-15 13:15 UTC

```diff
+ We've resolved the issue, we will improve the operational process to prevent the issue
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-15 12:21 UTC | Major incident: Metrics query failures in US region (this change) | outage |

All Axiom changes: [timeline](https://rewindex.com/company/axiom/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ifd7648a7972d80 · Markdown: https://rewindex.com/change/ifd7648a7972d80.md · JSON: https://rewindex.com/api/v1/changes/ifd7648a7972d80 · Generated 2026-10-17T23:59:38.645Z