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ChangesIntercomFin failures in Australia region

Intercom: Critical incident: Fin failures in Australia region

Major incidentoutage (model (Jev), 100%)Changed Detected www.finstatus.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Intercom removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Fin failures in Australia region
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-09-03 14:13 UTC
AddedResolved time#5
Before: not present
After: 2026-09-03 14:41 UTC
AddedUpdateinvestigating#6
Before: not present
After: We're seeing issues with Fin in Australia. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
AddedUpdatemonitoring#7
Before: not present
After: We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
AddedUpdateresolved#8
Before: not present
After: This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:team@fin.aiai if you have any further questions or if you’re still seeing any unexpected behaviour

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History of this incident

Thursday, September 3

1 incident change

Cite this

Critical incident: Fin failures in Australia region on Intercom’s status page, changed 2026-09-03 14:13 UTC (change 1 of 1).

Title
Critical incident: Fin failures in Australia region
Vendor
Intercom
Date
URL
https://rewindex.com/change/ifc66f24ac97a30

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