# Intercom: Critical incident: Fin failures in Australia region

> Critical incident: Fin failures in Australia region. Detected 2026-10-22 by Rewindex: what changed on Intercom’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/ifc66f24ac97a30
Last updated: 2026-10-22T07:33:01Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-03 14:13 UTC · Detected: 2026-10-22 07:33 UTC
- [Source: https://www.finstatus.com/incidents/01M1KTSPSFBJ50NX1M13608HHH](https://www.finstatus.com/incidents/01M1KTSPSFBJ50NX1M13608HHH)
- [Company: Intercom](https://rewindex.com/company/intercom.md)
- Versions: before (none: first archived) → after incident\_version:331/01M1KTSPSFBJ50NX1M13608HHH@31a735dce542
- Change 1 of 1 for this incident

Incident page (full timeline): [Fin failures in Australia region](https://rewindex.com/company/intercom/incidents/01M1KTSPSFBJ50NX1M13608HHH.md)
## What changed

**1. Added: Title**

```diff
+ Fin failures in Australia region
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-03 14:13 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-03 14:41 UTC
```

**6. Added: Update** (investigating) · 2026-09-03 14:29 UTC

```diff
+ We're seeing issues with Fin in Australia. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
```

**7. Added: Update** (monitoring) · 2026-09-03 14:38 UTC

```diff
+ We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
```

**8. Added: Update** (resolved) · 2026-09-03 14:41 UTC

```diff
+ This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:team@fin.aiai if you have any further questions or if you’re still seeing any unexpected behaviour
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-03 14:13 UTC | Critical incident: Fin failures in Australia region (this change) | outage |

All Intercom changes: [timeline](https://rewindex.com/company/intercom/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Critical incident: Fin failures in Australia region on Intercom’s status page, changed 2026-09-03 14:13 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/ifc66f24ac97a30
- Citation: Intercom, “Critical incident: Fin failures in Australia region” (2026-09-03 14:13 UTC). Archived by Rewindex: https://rewindex.com/change/ifc66f24ac97a30 (CC BY 4.0).
- Markdown link: `[Intercom: Critical incident: Fin failures in Australia region (2026-09-03)](https://rewindex.com/change/ifc66f24ac97a30)`


---
Canonical: https://rewindex.com/change/ifc66f24ac97a30 · Markdown: https://rewindex.com/change/ifc66f24ac97a30.md · JSON: https://rewindex.com/api/v1/changes/ifc66f24ac97a30 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:24:23.525Z