Changes / Make / EU1 - Scenarios failing at initialization with "Failed to verify account" error
Make: Major incident: EU1 - Scenarios failing at initialization with "Failed to verify account" error
Summary
Make reported a major EU1 outage: scenarios failed initialization with "Failed to verify account" across all apps, and approximately 200 automatically deactivated scenarios were re-enabled. The incident is marked resolved, but its listed start (2026-07-29 14:23 UTC) is after its resolution (2026-07-22 15:30 UTC); duration is unknown.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: EU1 - Scenarios failing at initialization with "Failed to verify account" error
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-07-29 14:23 UTC
Before: not present
After: 2026-07-22 15:30 UTC
Before: not present
After: Between 17:29 and 17:34 CEST on 22nd of July, scenarios on the EU1 zone failed
at initialization with a "Failed to verify account" error, affecting
connections across all apps. Approximately 200 scenarios were automatically
deactivated as a result and have since been re-enabled. We are actively working to prevent recurrence.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: EU1 - Scenarios failing at initialization with "Failed to verify account" error (this change) Make reported a major EU1 outage: scenarios failed initialization with "Failed to verify account" across all apps, and approximately 200 automatically deactivated scenarios were re-enabled. The incident is marked resolved, but its listed start (2026-07-29 14:23 UTC) is after its resolution (2026-07-22 15:30 UTC); duration is unknown. | Major incident |