# Make: Major incident: EU1 - Scenarios failing at initialization with "Failed to verify account" error

**Summary:** Make reported a major EU1 outage: scenarios failed initialization with "Failed to verify account" across all apps, and approximately 200 automatically deactivated scenarios were re-enabled. The incident is marked resolved, but its listed start (2026-07-29 14:23 UTC) is after its resolution (2026-07-22 15:30 UTC); duration is unknown. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-29 14:23 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/qvh1ynx6m4z6](https://stspg.io/qvh1ynx6m4z6)
- [Company: Make](https://rewindex.com/company/make.md)
- Versions: before (none: first archived) → after incident\_version:59/f5qq4xdrx54t@7240e2200ef5
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ EU1 - Scenarios failing at initialization with "Failed to verify account" error
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-29 14:23 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-22 15:30 UTC
```

**6. Added: Update** (resolved) · 2026-07-22 15:30 UTC

```diff
+ Between 17:29 and 17:34 CEST on 22nd of July, scenarios on the EU1 zone failed at initialization with a "Failed to verify account" error, affecting connections across all apps. Approximately 200 scenarios were automatically deactivated as a result and have since been re-enabled. We are actively working to prevent recurrence.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-29 14:23 UTC | Major incident: EU1 - Scenarios failing at initialization with "Failed to verify account" error (this change) | outage |

All Make changes: [timeline](https://rewindex.com/company/make/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ifb586b3a2460e4 · Markdown: https://rewindex.com/change/ifb586b3a2460e4.md · JSON: https://rewindex.com/api/v1/changes/ifb586b3a2460e4 · Generated 2026-10-18T02:29:12.716Z